Help

Our experience has shown us that most SHOPPING MALLS are not user friendly. We have therefore tried to make this experience as simple as possible.

If you follow the  instructions below, step by step you should find using our SHOPPING MALL simple to use.

1.To order a PRODUCT, go to your PRODUCT selection.

2. Before selecting the  button, you need to select the COLOR, SIZE or TYPE of the PRODUCT you require using the drop down button. It maybe that there is no selection for a particular item and it will be marked "No Selection Required". 

3.Once you have selected your colour, size or type, proceed to  
This will then take you to the INVOICE PAGE.

4.When you are at the INVOICE PAGE you can then enter the quantity of the PRODUCT you require.

If it is more than  ONE, you must hit the   RECALCULATE BUTTON . 

5. If you wish to continue shopping press the button marked  CONTINUE SHOPPING  , and you will be returned back to your original page for your next selection.

6. If however you have finished shopping, press the  GO TO PAYMENTS  key. Follow the directions given on the next page of the payments section, where you will required to enter you NAME, ADDRESS, PHONE NUMBER & email information. Please ensure you give a correct email address should we need to contact you with reference your order. 

7. Next you will be guided forward to the PAYMENT SECTION.

HERE YOU ENTER YOUR CREDIT CARD DETAILS.

Please Note: From this point on TRADERS JACKS has no involvement in the transaction.

8. Credit Card Transactions are done on a THIRD PARTY SECURE SERVER and card details are not retained by ourselves. We only keep transaction numbers, name, address, order information, email and telephone information for our records should we need to contact you.

We accept payments from all major credit cards. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.

We would like to make it clear that when a customer makes a purchase online that they are aware that they are agreeing to a legally binding contract.

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Any technical problems please do not hesitate to contact us through any of the methods in the 'Contact Us' page.

Shipping And Handling
For International orders postage may vary from quoted price for accurate postage costs. Please Telephone 00441752269321

Delivery Schedule
*** Please note that orders may take up to 14 working days (Monday-Friday)***

Please Note that on delivery if no one is in to receive the parcel, then neighbours will be automatically contacted to sign for the delivery. If you do not want this to happen then please e-mail us at TraderJacksStore@aol.com and let us know any specific details.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will contact you and offer a substitute product or colour if the items you order is not available.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. Please note that all product prices on this website are displayed exclusive of VAT.

All other orders from countries outside the European Union are VAT FREE.

Credit Card Security
The site uses 100% secure encryption techniques for transferring your credit card details during a transaction.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble return guarantee.